Sprint Nextel Corp. Fires Customers – Do They Need Customer Service 101?

In an unsual move, Sprint Nextel send 1,000 of its customers letters saying they were dropping their services to them.  Reason for the “firing” – it was determined they were using customer service too often.  They said their records showed they had made frequent calls for help with questions about billing and other account information.  The [...]

Communication Styles and Technology Gaps are Challenging the Generations at Work

There was a good story on Good Morning America today.  It addressed an issue that is becoming more and more common: older workers who report to a younger boss.
According to the article on http://abcnews.go.com/GMA/TakeControlOfYourLife/story?id=3357958&page=1
Americans are staying in the work force longer than ever before— postponing retirement or doing away with it altogether. At the same time, [...]

How Employees See Training

Ever wonder what some of the less measurable affects of training are?  SkillSoft recently did a study from an employees’ viewpoint by asking them the following question:
If you were given more training, how would it affect you?
Note: Participants could select more than one answer.
Most popular answers:
I would feel more confident – 58%
I would be more competent - [...]